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Return

Return base on case to case basis.

To return, you can contact us at enquiries@hqlingzhi.com.sg. Please note that returns will need to be sent to the following address: 69 Ubi Road 1 #05-25 Oxley Bizhub 1 (Lift Lobby 2) Singapore 408731

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging with the receipt or proof of purchase.

Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded within 10 business days. If more than 15 business days have passed since we’ve approved your return, please contact us at enquiries@hqlingzhi.com.sg.